Refund, Cancellation and Delivery Policy
Last updated: 26-10-2026
How services are delivered
Everything is delivered online. Training runs live over video call at the scheduled date and time confirmed in your booking. The recording and materials are shared by email within 2 working days after the session. Implementation, second opinion reviews and ongoing partnerships are delivered on the schedule agreed in the written scope. Nothing is shipped physically, so there is no shipping charge or delivery address.
Cancelling a training session
Cancel at least 48 hours before the scheduled session for a full refund or a free reschedule, whichever you prefer. Cancellations inside 48 hours can be rescheduled once at no charge. Refunds inside 48 hours are at my discretion.
If I cancel
If I have to cancel or move a session, you choose: a full refund or a reschedule at the next slot that works for your team.
Implementation, second opinions and partnerships
These are scoped per engagement, and refund terms are part of that written scope. As a default: work not yet started is fully refundable. Work already delivered is billed for the portion completed. An ongoing partnership can be ended with 30 days notice on either side, and the final month is billed for the days used.
How refunds are processed
Approved refunds are returned to the original payment method within 7 working days of confirmation, in the currency you paid in. Card refunds are issued through Stripe and can take a further 5 to 10 working days to appear on your statement depending on your bank.
Contact
To cancel, reschedule, or request a refund, email connect@shipwithai-lab.com or call +91 90334 72545 with your booking details. Postal address: 4, Nilkamal Society, Pij Road (Pavanchakki Road), Nadiad, Kheda, Gujarat 387002, India.